Conflict Resolution

Conflict Resolution

Course Code: HS02AU17

Course Fee: £55.00 (BPLC Fee £0.00, BGD Fee £0.00)

Please Note:
If cancellation is made less than 5 working days prior to the event then full costs will be incurred

Target Group:

Date(s) & Time(s):
Wednesday 8th November 2017    9:00 am - 12:00 pm

Imperial House, Bury Business Lodge, Barcroft St, Bury BL95BT

Activity Leader(s):
NHS & Home Office approved training provider

Course Objectives:
The aim of this course is to recognise different aspects of conflict that delegates may encounter and to understand and be aware of different methods of resolving such conflicts within the workplace.

Course Content:
At the end of this course, delegates will be able to:
1) describe common causes of conflict
2) describe the two forms of communication and how this can breakdown
3) explore different attitudes and behaviours people may display and the impacts this has on others within the workplace
4) explain two examples of communication models that can assist in assertively resolving conflict situations
5) explore options on how to coach, counsel and turn around problems within workplace teams
6) explore ways to manage employee conflict and improve workplace communication and team productivity.

Previous Experience Expected:

Additional Information:
Participants will receive a certificate of attendance

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Course Information

Conflict Resolution


Wednesday 8th November 2017    9:00 am - 12:00 pm

Contact Information

I have the approval of my headteacher to apply for this course

Please Note: On receipt of your course enquiry we will contact you regarding payment of your course before you are allocated a place.

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